Who We Are
Technology with a Pulse
Other managed print providers hide behind ticket numbers and automated scripts. Document Imaging Partners is different.
We pair reliable, high-performing technology with the personal attention of a dedicated partner. Here, direct human access is the standard, not an upgrade. To us, you aren't just a client; you're a partner we know by name
Who We Are
A Relationship-Driven Vision with a Legacy of Trust
Document Imaging Partners was born when our founders, Sherri-Lynn and Carole, set out to challenge the status quo by building a service that offers a personalized experience defined by transparency and 'old-fashioned' integrity.
Real Faces, Real Answers: Our people are our brand. You’ll always get direct support from technicians and consultants you’ll come to know and trust.
Service at "Neighbour-Speed": We are local members of your community who treat your business’s downtime as an emergency for a friend, not just a metric to manage.
A Legacy of Trust: For over 25 years, we’ve put our names and accountability behind every piece of hardware we service.
The D.I. Difference
We don’t settle for "good enough". You shouldn’t either. Document Imaging Partners aims to be a partner that stands out, one that’s actually worth talking about.
The Anti-Call Centre Experience
Forget navigating automated directories or waiting on hold. When you call us, a real person you know by name picks up the phone immediately. We believe human access is a luxury you deserve.
Consultative Integrity
We never push the most expensive option to close a deal. Our "Right-Size" approach means we recommend only what you need, protecting your budget as if it were our own.
Empathy-Driven Service
Our customers rave about our empathy and speed. We understand the stress of downtime, so we treat your challenges with the personal urgency they deserve.
How We help
The D.O.C. Process
We provide the professional-grade tools and fleet management of an enterprise-grade firm without the time or energy commitment of doing it yourself. Our Design, Onboard, and Continuous Support (D.O.C.) process handles the tedious aspects of print management so you can stop acting as a tech project manager and get back to your business.
Design
Eliminating Cost & Fleet Chaos
We start with a thorough fleet review to "Right-Size" your equipment, protecting your budget as if it were our own and ensuring you have exactly the tools you need—nothing more, nothing less.
Onboard
Painless, Fully-Guided Transition
We handle the technical heavy lifting and logistics, providing a seamless implementation that includes live team training, so your new system is operational and understood from day one without the typical scavenger hunt for answers.
Continued Support
Ending the 1-800 Nightmare
With a direct line to real humans who know you by name, and proactive tools like Kyocera Fleet Services that identify issues before they cause a crisis, we make printers your last concern rather than a daily headache.
Tired of being treated like a ticket number?
See what technology with a human touch feels like. Reach out to Document Imaging Partners today, and we'll take a look at what's working (and what's not) in your office.