Looking for Support? — We’re Here to Help!
Order Toner/Supplies
Running low? Our local team will have a replacement on its way in no time.
Secure, Real-Time
Remote Support
No need to go back and forth over the phone. Our Remote Support app lets our Helpdesk troubleshoot your device in real-time. It’s like having a technician sitting right next to you.
This app creates a secure, temporary connection. We do not get permanent access to your device.
Once the session is over, we cannot reconnect without your permission.
For more information, please visit our Privacy Policy page.
Before You Begin
Close any windows with confidential or personal info.
Have your printer ID ready (Found on the silver sticker on your Kyocera device).
Confirm that you are speaking with a Document Imaging Partners representative.
For Your Security
Our Helpdesk will never call you out of the blue asking for remote access. Only use this tool when you have requested support.
Step 1
Download & Open
Remote Support App
Choose the version that matches your device.
This is a secure download served over HTTPS (SSL/TLS). Having trouble downloading the file? Please check with your IT.
Step 2
Share Your
Connection Details
Open and run the application, you will see a main window displaying your device ID.
Please provide these details to our Helpdesk.
Step 3
Authorize
Click "Accept" when the connection request appears to begin the session.
You can end the remote connection at any time by clicking Disconnect.
Need immediate help?
Please email our support team or call us at 519-648-9420 if you have any questions!