1-866-426-8649info@docpartners.ca

Document Imaging Partners

Service Support

 

 

 

This is who we are

 

Our philosophy has been the same since day one. We believe customer service is the single most important aspect of any business. We strive to provide our customers with service excellence that is unmatched, and we challenge our customers to always hold us accountable!

 

 

e-info:

Access our online portal for service calls and order fulfillment

 

Cambridge  Burlington

 

If you are unsure to which database you belong to, please email us at

the email below so we can point you in the right direction.

 

Contact Us

email: dispatch@docpartners.ca

phone: ( 519-648-9420 )

 

 

 

What Makes Our Service Different?

 

 

 

Local Accountability icon Local Accountability

 

Homegrown company that dares to do things differently

 

Read More 

 

How We Help

 

  • 98% Customer Retention Rate
  • We live in your community
  • Local Inventory (we don't rely on a manufacturer)
  • Our reputation is everything

 

Proactive monitoring icon Innovative Technology 

 

We utilize Kyocera Fleet Services (KFS) to streamline, automate, and proactively manage your office equipment fleet.

 

Read More 

 

How We Help

 

  • Automated Billing
  • Toner Notifications
  • Real-time error reporting for proactive response
  • Remote Access 
  • Service History
  • Automated Firmware Updates

 

 

 

 Customer Service Advocate & Help Desk Support Technician 

 

We created 2 new full-time positions in our organization to improve the customer experience

 

 

Read More 

 

How We Help

 

  • Continuous training at no additional cost
  • Remote Support
  • Live, Local Telephone  Support
  • Remote Troubleshooting

 

 

 

 

Gooogle Review 
What our customers have to say:  View Our Reviews