Document Imaging Partners

Service Support

This is who we are

Our philosophy has been the same since day one. We believe customer service is the single most important aspect of any business. We strive to provide our customers with service excellence that is unmatched, and we challenge our customers to always hold us accountable!


Access our online portal for service calls and order fulfillment

Cambridge  Burlington

If you are unsure to which database you belong to, please email us at

the email below so we can point you in the right direction.

Contact Us

email: dispatch@docpartners.ca

phone: ( 519-648-9420 )

What Makes Our Service Different?

Local Accountability icon Local Accountability

Homegrown company that dares to do things differently

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How We Help

  • 98% Customer Retention Rate
  • We live in your community
  • Local Inventory (we don't rely on a manufacturer)
  • Our reputation is everything

Proactive monitoring icon Innovative Technology 

We utilize Kyocera Fleet Services (KFS) to streamline, automate, and proactively manage your office equipment fleet.

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How We Help

  • Automated Billing
  • Toner Notifications
  • Real-time error reporting for proactive response
  • Remote Access 
  • Service History
  • Automated Firmware Updates

 Customer Service Advocate & Help Desk Support Technician 

We created 2 new full-time poistions in our organzations to improve the customer experience

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How We Help

  • Continuous training at no additional cost
  • Remote Support
  • Live, Local Telephone  Support
  • Remote Troubleshooting

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What our customers have to say:  View Our Reviews